Tibbits Box Office

Theatre Policies

Doors Open for seating 30 minutes prior to scheduled curtain time.

LATE ARRIVAL: Patrons are advised to allow adequate time for travel, parking, finding seats, etc. Patrons should plan to be in their seats at least 10 minutes prior to the scheduled show time. Shows start at the scheduled time. Once a performance has started, seating in your assigned seat may be restricted. You may be placed in alternate locations, if available. This policy will be adjusted as necessary, at our sole discretion, to minimize overall disruption to the performance and to other patrons.

HEARING ASSISTANCE: Equipment is available to borrow at the Box Office for those needing assistance. The units consist of one earplug and a 3” x 4” receiver that may be placed in a pocket or your lap. It inconspicuously enhances the voices on stage. Patrons must leave a drivers license or credit card as a deposit on the unit.

BARRIER FREE seating locations, restroom and entrance are available. The theatre can accommodate wheelchairs on the main floor. Please call in advance for availability. Advise the box office of special needs and seating requirements when ordering tickets. Elevator is available between the main floor and the lower level.

HOW DO I KNOW WHERE I AM SITTING? Your ticket will tell you your section, row and seat number.   The seat numbers for the center section are 101-114 while the side sections are even (left section 2-12) and odd (right section 1-11) numbered.  The rows are marked alphabetically - with the row closest to the stage being Row A - the last row is N.

CAMERAS, CAMERA PHONES, AUDIO AND VIDEO TAPE RECORDERS are not permitted in the theatre. Taking photographs or using recording (audio/video) devices is strictly prohibited.

CELL PHONE USAGE and TEXT MESSAGING are prohibited in the theatre. If necessary, you may leave phones and beepers with the box office personnel who will contact you if there is a call.

SMOKING is prohibited inside the building.

FIRE EXITS are indicated by lighted red signs. Please use the exit nearest your seat for the shortest route out of theatre. The ushers will assist you.

Restrooms are located on the lower level.

Food & Beverages are available during intermission. Water is the only food or beverage allowed in the seating area.

Dress code recommended is comfortable clothing appropriate for an evening or afternoon out. Shoes and shirt are required.

Ample parking is available within a one block radius of the theatre. On South Hanchett Street across from the opera house and on North Hanchett Street (north of Chicago Street - U.S.12).

SERVICE DOGS only are allowed in the theatre.  No other pets are allowed.

Ticket policies

RESERVATIONS: Tickets are sold on a first come basis. Season ticket holders receive first choice for renewal of their seats. Tickets cannot be held without payment. A $4.00 per order handling fee is applied to all advance ticket orders. (On-line fee is $4.00 per ticket.)

TICKET PURCHASES: Tickets for many performances are available on-line. Tickets may also be purchased by calling or visiting the Tibbits box office (May – August) or the administrative offices (September – April)   (517) 278-6029. MasterCard and Visa accepted for Tibbits sponsored events.

WILL CALL: Tickets ordered by phone or on-line when there is not sufficient time for mailing (10 business days) will be held at the box office at the will call window.

EXCHANGES: Tickets may be exchanged for another performance of the same show. Tickets must be returned to the box office prior to the show for which tickets are held.

REFUNDS: There are no refunds. Unused tickets may be donated to the Tibbits for resale. A receipt for income tax purposes will be issued for the value of the tickets.

LOST TICKETS: Tickets can be reprinted. Patron must provide name and method of payment from the original order.

INFANTS/CHILDREN: Tickets are necessary for everyone for Tibbits sponsored events. Please recognize some productions are not suitable for children under five years of age including babes in arms. Inquire on the suitability of specific shows by calling the Box Office during regular hours.

NSF: There is a $20 charge for all checks returned for insufficient funds.

TIBBITS PERFORMANCES: Some performances at the theatre are not productions of Tibbits and therefore ticketing is at the producer’s discretion. Ticket policies for non-Tibbits productions may vary. You may call the box office for clarification at (517) 278-6029.

Seating Chart