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Call us at 517.278.6029 or visit our office at 93 W. Chicago Mon-Fri 9-5

Box office at the theatre is open 60 minutes prior to performances

Ticket Policies

RESERVATIONS

Tickets are sold on a first-come basis. TST season ticket holders receive the first choice for renewal of their seats. Tickets cannot be held without payment. A $4 facility fee is applied to all tickets.

TICKET PURCHASES

Tickets for many performances are available online. They go offline 2 hours prior to showtime. Tickets may also be purchased by calling (517) 278-6029 or visiting the Tibbits box office (May–August) or the administrative offices at 93 West Chicago St. (September – April). MasterCard, Visa, Discover, and American Express are accepted.

WILL CALL

Tickets ordered by phone or online will be held at the box office at the will-call window. You may request tickets be mailed (an additional fee of $2 will apply). Tickets will not be mailed if it’s within 10 days of the ticketed performance and will instead be held at the will-call box office window for pickup.

RESCHEDULING AND REFUND POLICY

In general, there are no exchanges or refunds on tickets for the general public. However, if you are ill, please do not attend the event. We will exchange your tickets for a gift certificate at the exchange fee of $3 per ticket.

If you are a Tibbits Member and cannot attend for any reason, we would be happy to exchange your tickets for a gift certificate at the exchange fee of $3 per ticket.

Tibbits Summer Theatre tickets may be exchanged for another performance of the same show for $3 per ticket. As a benefit to Tibbits Members and Tibbits Season Subscribers, they may exchange their Tibbits Summer Theatre tickets at no cost.

Tibbits Popcorn Theatre tickets may be exchanged for another performance of Popcorn Theatre for $1 per ticket. As a benefit to Tibbits Members, they may exchange their Tibbits Popcorn Theatre tickets at no cost.

In order to complete an exchange, the box office must have your tickets in hand at least 24 hours in advance of the original ticketed performance. Tickets will be held at the will-call box office window for pickup.

LOST TICKETS

Tickets can be reprinted. Patrons must provide names and methods of payment from the original order.

INFANTS & CHILDREN

Tibbits prides itself on offering a diverse selection of arts and entertainment for our community. Not all productions may appeal to or be appropriate for every person or for all ages. Prior to purchasing tickets, patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions with regard to the appropriateness of individual performances for their own children. We ask all of our guests to be considerate of their fellow patrons so everyone is able to enjoy the performance without unnecessary distraction. All guests are required to hold a ticket, regardless of age.

NSF

There is a $20 charge for all checks returned for insufficient funds.

NON-TIBBITS PERFORMANCES

Some performances at the theatre are not productions of Tibbits and therefore ticketing is at the discretion of the renting organization. Ticket policies for non-Tibbits productions may vary. You may call the box office for clarification at (517) 278-6029.

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