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Call us at 517.278.6029 or visit our office at 93 W. Chicago Mon-Fri 9-5

Box office at the theatre is open 60 minutes prior to performances

What to Expect

When do the doors to the theatre open? When can I be seated?
The lobby, box office, Ghost Light Bar, gift shop, art gallery, and historical display are open one hour prior to showtime and seating begins 30 minutes prior to showtime, unless otherwise noted.

Can I bring food and drink inside the theatre?
The new Ghost Light Bar has concessions available before events and during intermission in the lower level gallery (a second location in the elevator lobby is also available for some events as well). Food and drink purchased at the Ghost Light Bar are permitted inside the auditorium. All outside food and beverages are PROHIBITED from entering the building.

What if I arrive late?
Patrons are advised to allow adequate time for travel, parking, finding seats, etc. Patrons should plan to be in their seats at least 10 minutes prior to the scheduled show time. Shows start at the scheduled time. Once a performance has started, seating in your assigned seat may be restricted. You may be placed in alternate locations, if available. Most late patrons will be directed to the upper balcony. This policy will be adjusted as necessary, at our sole discretion, to minimize overall disruption to the performance and to other patrons.

How do I know where I am sitting?
Your ticket will tell you your section, row, and seat number. The seat numbers for the center section are 101-114 while the side sections are even (left section 2-12) and odd (right section 1-11) numbered. The rows are marked alphabetically – with the row closest to the stage being Row A – the last row is N. Seats in the orchestra marked with “O” are a little wider and offer a bit more legroom; seats in blue are premium orchestra; seats in gray are orchestra aisle; seats in gold are orchestra. Seats in the balcony that are teal are angled view; seats in green are lower balcony; seats in purple are upper balcony; seats in pink are considered “limited view” seating due to slight view obstructions. In the balcony, this is mostly because there is a minimally-obstructed view of the stage due to thin poles that hold up lighting equipment as shown in the photo HERE.

Seat Map with Key 12-20-2023
 What if I can’t hear? 
Tibbits has a hearing aid loop system. This inductive loop system provides a magnetic, wireless signal that is picked up by hearing devices with telecoils. When hearing aid users are inside the loop and their t-coil setting is activated, our audio system is sent directly to the telecoil in their hearing device.
 
Equipment is also available to borrow at the box office for those needing assistance. The units consist of one earplug and a 3” x 4” receiver that may be placed in a pocket or on your lap. It inconspicuously enhances the voices on stage. Patrons must leave a driver’s license or credit card as a deposit on the unit.
 
Is the theatre barrier-free?
Seating locations, restrooms, and entrances are available. The theatre can accommodate wheelchairs on the main floor. Please call in advance or check the online seating chart for availability. Advise the box office of special needs and seating requirements when ordering tickets. An elevator is available between the main floor and the lower level but does not reach the balcony.
 
Can I use my cell phone, camera, camera phones, video recorder, etc?
We ask that you turn off all devices prior to the curtain speech so as not to disrupt other patrons. If absolutely necessary, you may leave phones and beepers with the box office personnel who will contact you if there is a call. While you may use these devices prior to the curtain speech, they are NOT permitted during events. Taking photographs or using recording (audio/video) devices is strictly prohibited. Some events feature meet-and-greets afterward, and you are welcome to take photographs at that time.
 
Is smoking or vaping allowed?
Smoking and vaping is strictly prohibited inside the building and on the front terrace.
 
Where is the fire exits?
These exits are indicated by lighted red signs. Please use the exit nearest your seat for the shortest route out of the theatre. The ushers will assist you.
 
Where are the restrooms?
They are all located on the lower level and available by several sets of stairs or by elevator. A barrier-free restroom is located on the lower level near the elevator as well.
 
 What’s the dress code?
We recommend comfortable clothing appropriate for an evening or afternoon out. A light sweater or jacket is also recommended. Shoes and shirts are required.
 
Can I bring a pet with me?
Only legitimate service dogs are allowed in the theatre. No other pets are allowed. Please silence collars, tags and equipment that make noise.
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